Author Archives: Dorothy Trottier

About Dorothy Trottier

For over 13 years I have owned a billing service providing reimbursement and information management designed to maximize the performance of physician based practices. I have over 20 years of insurance billing and medical office administrative experience.

Happy Lucky 13!

Posted on January 11, 2013

This January, Medical Specialty Billing, LLC, celebrates its “lucky 13th” year! Since its start in January 2000, the company has grown from a small local billing center to a nationwide practice with clients from Florida to Washington state. However, business … Continue reading →

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Doctors, is your billing staff making you look bad?

Posted on August 1, 2012

Yesterday I spoke to a friend who called me for advice regarding a bill that had gone to collections. It seems that his daughter had seen a specialist.  Prior to the visit to the specialist, my friend called his insurance … Continue reading →

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Is HIPAA too controlling?

Posted on November 16, 2011

I spoke to a doctor friend the other day who was understandably upset when she told me about a patient of hers who died because she didn’t have insurance and didn’t want to go to the ER because of lack … Continue reading →

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I cant get no….communication (satisfaction)

Posted on November 10, 2011

Poor communication between staff and patients and between staff members can make a good doctor look bad. Patients can become upset and feel like they are not important; that their health is not important to the doctor even if the … Continue reading →

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“You’re late! You owe me for my time.”

Posted on August 6, 2011

http://www.cbsnews.com/stories/2011/08/02/earlyshow/main20086787.shtml Before I had my own billing company I was in practice management. The article on CBS immediately took me back to office staff training and the daily pain of providers and timeliness. If you Google “billing doctors for running … Continue reading →

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Transparency in Medical Billing

Posted on July 28, 2011

Transparency ( behavior) From Wikipedia, the free encyclopedia: Transparency, as used in the humanities and in a social context more generally, implies  openness, communication, and accountability. It is a metaphorical extension of the meaning a “transparent” object is one that … Continue reading →

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Tornados, Floods and Fire and Cloud Based Practice Management Software

Posted on May 24, 2011

We have had some natural disasters lately that have made me think of more than just the awful things that have happened to people. I can’t imagine what it would be like to go through all the devastation that has … Continue reading →

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